Shipping policy

Everything at Sootra is printed to order, which means your tee is made after you buy it rather than pulled off a shelf. That adds a few days at the start, and it's why we'd rather tell you exactly what to expect than quote an unrealistic delivery date.

The short version

  • Free shipping across India on every order, with no minimum value.
  • Printing takes 2–4 working days. Delivery takes a further 3–10 working days depending on your pin code.
  • You'll get a tracking link by email and SMS the moment your parcel is dispatched.
  • We currently ship within India only.

1. Shipping charges

Shipping is free across India on all orders, with no minimum order value. The price you see on the product page is the price you pay — there are no delivery charges, handling fees or surprises at checkout.

Cash on Delivery is available on most serviceable pin codes at no extra charge.

2. Order processing and dispatch

Orders are processed Monday to Saturday, excluding public holidays.

  • Order confirmation: immediately after checkout, by email.
  • Printing and quality check: 2–4 working days. Each item is printed, checked by hand and packed.
  • Dispatch: as soon as the quality check passes. You'll receive tracking details the same day.

Orders placed on a Sunday or a public holiday begin processing on the next working day. During festival periods, sale events and new launches, printing can take a little longer — we'll email you if your order is affected.

3. Delivery timelines

Once dispatched, delivery typically takes:

Destination After dispatch Total from order date
Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) 3–5 working days 5–9 working days
Other cities and towns 5–7 working days 7–11 working days
Remote areas, North East, Jammu & Kashmir, Andaman & Nicobar 7–10 working days 9–14 working days

These are estimates, not guarantees. Weather, strikes, festival volumes and courier delays can push things out, and once a parcel is with the courier the timeline is in their hands rather than ours. If your order is running late we'll keep you posted — and you can always ask.

4. Tracking your order

As soon as your parcel is handed to the courier, we send you a tracking number and link by email and SMS.

  • Tracking can take up to 24 hours to start showing movement after dispatch. That's normal.
  • If your tracking hasn't updated for more than 3 working days, email us with your order number and we'll raise it with the courier.
  • Haven't received tracking details 5 working days after ordering? Check your spam folder first, then contact us.

5. Delivery address

Please double-check your address and phone number at checkout. A complete address with a landmark and a correct pin code makes a real difference to how fast your parcel arrives.

  • We can only change an address before the order is dispatched. Email or WhatsApp us as soon as possible if something is wrong.
  • We're not able to redirect a parcel once it's with the courier.
  • A working phone number is required. Couriers call before delivering, and undeliverable orders with unreachable numbers come back to us.

6. Failed and refused deliveries

Couriers make up to three delivery attempts. If all three fail, the parcel is returned to us.

  • Prepaid orders returned to us are refunded in full, minus a ₹100–150 return shipping cost, once the parcel reaches us.
  • Cash on Delivery orders that are refused or repeatedly undeliverable cost us both the print and the two-way shipping. We may decline future COD orders from the same address or phone number, and ask for prepayment instead.
  • If you'd like the parcel re-shipped rather than refunded, we're happy to do that — re-shipping is charged at actual courier cost.

If you know you won't be available, just tell us. We'd far rather reschedule than have a parcel bounce.

7. Parcels damaged in transit

If your parcel arrives torn, wet, tampered with or opened, please refuse the delivery where you can, and tell us the same day.

If you've already accepted it, email support@sootrastore.com within 5 days of delivery with photographs of the packaging and the item. We'll replace it or refund it in full — see our Refund and Cancellation Policy.

Recording a short unboxing video makes these claims much quicker to approve.

8. Lost shipments

A parcel is treated as lost if tracking shows no movement for 10 consecutive working days and the courier can't locate it.

Once the courier confirms the loss, you choose a free replacement or a full refund, at no cost to you. Investigations usually take 7–10 working days to close, and we'll keep you updated while it's open.

9. Multiple items and split shipments

Orders with several items are usually shipped together. Occasionally we'll split a shipment — if one design is ready and another is still printing, we'd rather send the first than hold both. You'll get separate tracking for each parcel, and you're never charged extra for a split.

10. International shipping

We currently ship within India only. We're working on international delivery and will announce it on the site when it's ready.

11. Contact us

  • Email: support@sootrastore.com
  • WhatsApp / Phone: +91 83689 38627
  • Hours: Monday to Saturday, 10:00 am to 6:00 pm IST

Please include your order number — it gets you a useful answer far faster.