Contact
Got a question about an order, a size, or a design? We'd love to hear from you. Every message comes straight to us — there's no call centre in between.
Reach us directly
- Email: support@sootrastore.com
- WhatsApp / Phone: +91 83689 38627
- Hours: Monday to Saturday, 10:00 am to 6:00 pm IST
- Based in: Delhi, India
We reply to every message within 1–2 working days. If you're writing about an existing order, please include your order number — it gets you a useful answer far faster.
Quick answers
- Where's my order? Printing takes 2–4 working days, then delivery takes another 3–10 depending on your pin code. You'll get a tracking link by email and SMS as soon as it ships. See our Shipping Policy.
- Need to cancel? Free within 12 hours of ordering, as long as printing hasn't started. Email or WhatsApp us with your order number.
- Wrong size, or something damaged? Raise it within 5 days of delivery and we'll sort it. Full details in our Refund and Cancellation Policy.
Or just use the form below — it reaches the same inbox.